C.S.M - Customer Satisfaction Measurement
Why carry out Customer Surveys?
Two significant changes have been made to the ISO 9001: 2000 Requirements for Quality Assurance document: -
We can conduct cost effective Customer Satisfaction Surveys for you and provide detailed analysis from the data collected including Gap analysis and Benchmarking.
We offer options on:
Mode of Survey
On-Line: You supply us with e-mail addresses of the customers you want to take part in your survey. We then e-mail those customers, providing a link to the survey website (hosted by us). The customers then complete the survey online.
Mail: We send the questionnaires and reply paid envelopes to your customers. Customers use freepost envelopes to return the completed questionnaires to us.
Tele-Interview: You write to your customers informing them that the survey will be taking place. You provide us with contact names and telephone numbers. We conduct the telephone interviews.
Questionnaires using your Company logo can be:
Your sample can be as few or as many customers as you choose.
A Customised Survey Questionnaire will attract an additional cost of £250.
For further details please contact…..
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